The City of Geneseo is open from 8 AM to 4 PM, Monday thru Friday. Please complete the applicable application and return it in person to 115 S. Oakwood Avenue, Geneseo, IL or email to email@example.com. If you should have any questions about the application and/or utility service, please contact the City of Geneseo at 309.944.4243.
PAYMENT OPTIONS AVAILABLE FOR GENESEO MUNICIPAL UTILITIES
If you would like to arrange to have your monthly bill withdrawn directly from your bank account, please complete the ACH Application and return it to 115 S. Oakwood Avenue. On this program, your bill will be withdrawn from your bank account on the 6th of each month, regardless of your bill due date.
If you would like to pay your bill online, please visit www.xpressbillpay.com and create an online account. On Xpress you will have the option to set up recurring automatic payments, make a one time payment, and many other payment options.
The City offers budget billing for our customers ease in paying their utility bill. Budget billing is not a discount program; it offers no savings or lower rates. The total annual cost for utilities remains the same, but the customers have the convenience of a more predictable bill each month. Participation in the program is free and offered to all customers who have had service with the City for at least 6 months. Budget Billing is calculated by taking the customers usage and cost over the previous 12 months, and dividing it by 12. An average monthly cost is then determined by multiplying that amount by a factor that takes into account projected utility prices.
Once enrolled in Budget Billing, your account will be reviewed quarterly. The budget bill may stay the same each time, or may change 4 times a year.
The customer may discontinue Budget Billing at any time by submitting a written notice. Any existing credit will be refunded to the customer's active account immediately and will be due in full with the next bill. The City may terminate Budget Billing should the account become past due and proceed with collection actions.
For more information on budget billing, download the Budget Billing Guide.