New Service Application
The City of Geneseo is open from 8 AM to 4 PM, Monday thru Friday. Please complete the appropriate application and return in person to 115 S. Oakwood Avenue, Geneseo, IL, fax (309.944.8254) or email to firstname.lastname@example.org. Deposit payment and photo identification may be required. If you should have any questions about the application and/or utility service, please contact the City of Geneseo at 309.944.6419.
Billing Dates & Rates
Online Bill Pay
If you would like to pay your bill online, please visit www.xpressbillpay.com and create an online account. On Xpress you will have the option to set up recurring automatic payments, make a one time payment, and many other payment options, including an opton for paperless billing. Please note, that if you are currently enrolled in our ACH program that withdraws on the 20th of the month, you will need to call City Hall and cancel that service before setting up automatic monthly payments through Xpress. If you don’t, you risk being charged by both systems.
If you would like to arrange to have your monthly bill withdrawn directly from your bank account, please complete the ACH Application and return it to 115 S. Oakwood Avenue. On this program, your bill will be withdrawn from your bank account on the 20th of each month.
The City of Geneseo offers budget billing for our customers ease in paying their utility bill. Budget billing is not a discount program; it offers no savings or lower rates. The total annual cost for utilities remains the same, but customers have the convenience of a more predictable bill each month. Participation in the program is free and offered to all customers who have had service with the City of Geneseo for at least 6 months.
How Budget Billing is Calculated:
If customers have an established City of Geneseo utility usage history, the usage and cost over the previous 12 months is divided by 12 (unless it is a new account, then this is taken over 6 months). An average monthly cost is the determined by multiplying that amount by a factor that takes into account projected utility prices.
Review of Budget Billing Amounts:
Once enrolled in Budget Billing, your account will be reviewed twice a year. The budget bill amount may stay the same each time, or may change 2 times a year depending on the history of the account. The City will notify you in writing only if your payment amount changes.
During the review process, we recalculate your average monthly cost, take projected costs into consideration and factor in your budget balance- the difference between the amount billed and the cost of usage.
Discontinuance of Budget Billing:
The customer may discontinue Budget Billing at any time by submitting a written notice. Any existing credit will be refunded to the customer’s active account immediately and will be due in full with the next bill. The City of Geneseo may terminate Budget Billing should the account become past due and proceed with collection actions. If a customer has been removed from Budget Billing, they are not eligible to return to the program for one year.
When service is terminated, the entire outstanding amount for actual usage is due and payable on the final bill. Customers are responsible for usage regardless if it exceeds the amount billed through Budget Billing. Any credit balance owed to the customer shall be first credited against the final bill and any remaining credit will be refunded to the customer.
In order to be eligible for Budget Billing, you must sign the Budget Billing form.
If you owe a balance for past due service, you may have the opportunity to make an arrangement and avoid disconnection of your utility service.
If you are still delinquent at 12:01pm on shut off day, you must pay 100% of the delinquent amount and all fees in order to have your utilities turned back on/remain on. All payments after shutoff must be paid with cash, money order, or credit card.
Long Term Arrangement:
A residential or commercial customer owing a past due amount may be eligible for a payment arrangement. To initiate, you must contact City Hall to set up the arrangement and pay a minimum of 20% of your past due bill amount. The remaining balance must be paid over the next 4 to 8 billing cycles. You must pay each installment, plus your current bill amount, by the bill’s due date each month to keep the payment arrangement active.
Short Term Arrangement:
A residential or commercial customer owing a past due amount may be eligible for a payment arrangement. To initiate, you must contact City Hall to set up the arrangement and pay a minimum of 20% of your past due bill amount. The full bill amount must be paid in full by the next billing cycle.
All arrangements must be approved by customer signature or emailed approval between city personnel & customer stating agreed upon terms of arrangement. Please contact us as soon as possible, upon receipt of bill or disconnection notice, to start the arrangement process.
No arrangements can be made on shutoff day.
Shut Off Policy
A notice of disconnection, along with a summary of customer’s rights and remedies available to avoid disconnection will be mailed separately, when the customer is in arrears or no payment has been made. There is not a minimum amount due required to be shut off. A $75 shut off fee will be added to the customers account, unless the customer has not received a shut off door hanger over the past 12 months, then the fee will be waived automatically.
Reconnection: Service shall be reconnected as promptly as possible after a customer has made satisfactory arrangements for paying his/her account. Service will not be reinstated until a payment or arrangement has been made.
View full Utility Payment Policy.