Utility Billing Information:
For customers on cycle 1:
For customers on cycle 2:
If you would like to arrange to have your monthly bill withdrawn directly from your bank account, please complete the ACH Application and return it to 115 S. Oakwood Avenue. On this program, your bill will be withdrawn from your bank account on the 6th of each month, regardless of your bill due date.
If you would like to pay your bill online, please visit www.xpressbillpay.com and create an online account. On Xpress you will have the option to set up recurring automatic payments, make a one time payment, and many other payment options. Please note, that if you are currently enrolled in our ACH program that withdraws on the 6th of the month, you will need to call City Hall and cancel that service before setting up automatic monthly payments through Xpress. If you dont, you risk being charged by both systems.
The City offers budget billing for our customers ease in paying their utility bill. Budget billing is not a discount program; it offers no savings or lower rates. The total annual cost for utilities remains the same, but the customers have the convenience of a more predictable bill each month. Participation in the program is free and offered to all customers who have had service with the City for at least 6 months. Budget Billing is calculated by taking the customers usage and cost over the previous 12 months, and dividing it by 12. An average monthly cost is then determined by multiplying that amount by a factor that takes into account projected utility prices.
Once enrolled in Budget Billing, your account will be reviewed quarterly. The budget bill may stay the same each time, or may change 4 times a year.
The customer may discontinue Budget Billing at any time by submitting a written notice. Any existing credit will be refunded to the customer's active account immediately and will be due in full with the next bill. The City may terminate Budget Billing should the account become past due and proceed with collection actions.
For more information on budget billing, download the Budget Billing Guide.
If you owe a balance for past due service, you may have the opportunity to make an arrangement and avoid disconnection of your utility service. The city offers both short and long term arrangements, both requiring a 20% down payment of the past due bill amount.
For more information on payment arrangements, download the payment arrangement guide.
A notice of disconnection, along with a summary of customer's rights and remedies available to avoid disconnection will be mailed separately, when the customer is in arrears or no payment has been made. There is not a minimum amount due required to be shut off. A $75 shut off fee will be added to the customers account, unless the customer has not received a shut off door hanger over the past 12 months, then the fee will be waived automatically.
Reconnection: Service shall be reconnected as promptly as possible after a customer has made satisfactory arrangements for paying his/her account. Service will not be reinstated until a payment or arrangement has been made.
The City of Geneseo is open from 8 AM to 4 PM, Monday thru Friday. Please complete the applicable application and return it in person to 115 S. Oakwood Avenue, Geneseo, IL. If you should have any questions about the application and/or utility service, please contact the City of Geneseo at 309.944.4243.